2-way SMS for africa : We make easy your audience to interact with you via SMS!
Presentation
Description
e-MC’s 2-way SMS service allow you to receive instant, reliable replies from your contacts in Africa and around the world. Connect personally with contacts at scale with custom SMS messages and automated responses (SMS automation).
With our 2-way SMS service, send, receive and respond automatically for better customer experience and communication with no delay.
Our Two-Way SMS Service can use short code, long code and virtual long numbers.
Synoptic
Some use cases of e-MC 2-way SMS Service
Reservations & confirmations
Surveys
Subscription to a service
Participation in games / contests
Consultation of various information
Note: Our system is fully modular to adapt to all types of projects requiring the receiving messages from your audience and the sending of messages to your audience in Africa and around the world.
Main features
- Pull & Push service
- Supports multiple active SMSCs
- SMS autoreply, for autoreplying formatted incoming SMS based on keywords
- Forward incoming SMS to custom apps, locally or hosted on external URL
- Capable of handling large amount of SMS
- Webservices, API for sending SMS, retrieving delivery reports
- Forwards the inbound message to the webhook endpoint associated with your virtual number / short code so you can extract the text and number, perform some tasks and send a message back to the sender
- Webhook for forwarding inbound messages
- Simple integration
- Reports
- Support 24/7
Main steps in setting up the service
Step 1: Acquisition of the short code, long code, virtual number
Step 2: Definition of the 2-way use case in collaboration with the customer
Step 3: Definition of the processing mode for inbound SMS (transfer to an endpoint, webhook, forwarding by email, etc.)
Step 4: Integration, connection of the short code, long code, virtual number on our system
Step 5: Tests
Step 6 : Launch, support
