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e-MC

Solutions

2-Way SMS

Receive your contacts' replies and exchange with them by SMS.

What is it?

With 2-way SMS, your contacts do more than receive your messages: they reply. Their replies arrive on a short code, a long code or a virtual number and are passed on to your system. You handle outbound and inbound flows with a single solution.

The service is modular: it fits projects that need to both receive messages from your audience and send them messages, from a simple appointment confirmation to an interactive campaign.

Why a company needs it

  • Get a reply, not just inform

    Confirm an appointment, accept an offer, choose between options: the customer's reply is the useful data.

  • Exchange without an app

    The customer replies from their phone's SMS, whatever the phone: no software to install.

  • Run interactive campaigns

    Contests, polls, keyword-based service subscription: SMS becomes a two-way channel.

  • Process replies automatically

    Automatic reply by keywords, and forwarding of received messages to your applications.

How it works

  1. 1

    Choose the number

    Short code, long code or virtual number.

  2. 2

    Define the processing

    Forward inbound SMS to an endpoint, a webhook or by email.

  3. 3

    Test and launch

    Integration, testing, then launch with support.

Use cases

  • Appointment or booking confirmation
  • Notifications that require a reply
  • Polls and surveys
  • Service subscription
  • Contest and game participation
  • Information lookup by keyword

What the service includes

  • Receive your contacts' replies in Africa and worldwide
  • Short code, long code or virtual number
  • Pull and Push services
  • Automatic reply by keywords
  • Forwarding of inbound SMS to your applications (endpoint, webhook, external URL or email)
  • API for sending SMS and retrieving delivery reports
  • Reports

Why use e-MC

  • Short code, long code or virtual number

    The type of number that fits your project is defined with you, then connected to our platform.

  • Pull and Push services

    The customer writes to your number (Pull) or replies to a message you sent (Push).

  • Your systems receive the messages

    Inbound SMS are forwarded to an endpoint, a webhook, an external URL or by email, depending on how you process them.

  • A project supported end to end

    Use case, inbound processing mode, integration, testing, then launch and support.

Frequently asked questions

Can I test before committing?

Yes. A test of the SMS API can be set up on request, so you can validate your project before committing. Use the form and choose “Request a test account”.

Which integration methods do you offer?

An HTTP API (REST) and an SMPP connection.

Where can I find the technical documentation?

HTTP API and SMPP accounts, as well as the documentation, are provided on request. Contact us with your use case.

Can we receive replies by SMS?

Yes, with 2-way SMS: it can use a short code, a long code or a virtual number. See the dedicated page.

Have a project in mind?

Tell us your destination countries, the type of messages and your estimated monthly volume: we will come back with the right solution and routing.